Terms of Service

Last updated: July 10, 2026

These Terms of Service ("Terms") govern your access to and use of the Certivar compliance automation platform, websites, and related services (collectively, the "Service") provided by Certivar ("Certivar", "we", "us"). By creating an account or using the Service, you agree to these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization.

1. The Service

Certivar helps organizations achieve and maintain security and compliance certifications (such as SOC 2, ISO 27001, HIPAA, and PCI DSS) by collecting evidence, tracking controls, and preparing audit-ready reporting. We may update, improve, or modify features of the Service from time to time.

2. Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must provide accurate information and keep it up to date. Notify us promptly of any unauthorized use of your account.

3. Acceptable Use

You agree not to misuse the Service, including by attempting to access it using a method other than the interfaces and instructions we provide, interfering with or disrupting the Service, uploading unlawful or infringing content, or using the Service to violate any applicable law or the rights of others.

4. Subscriptions & Billing

Paid plans are billed in advance on a recurring basis (monthly or annually) and are non-refundable except where required by law. Fees, plan limits, and features are described at the time of purchase. We may change pricing with reasonable notice; changes apply to the next billing cycle.

5. Your Data

You retain all rights to the data and content you submit to the Service ("Customer Data"). You grant us a limited license to process Customer Data solely to provide and support the Service. Our handling of personal data is described in our Privacy Policy.

6. Intellectual Property

The Service, including its software, framework templates, and content, is owned by Certivar and protected by intellectual property laws. These Terms do not grant you any right to our trademarks or branding.

7. Disclaimers

The Service is provided "as is" without warranties of any kind. Certivar is a tool to help you manage compliance; it does not constitute legal, audit, or certification advice, and does not guarantee that you will pass any audit or obtain any certification.

8. Limitation of Liability

To the maximum extent permitted by law, Certivar will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or data. Our total liability for any claim arising out of the Service will not exceed the amounts you paid to us in the twelve months preceding the claim.

9. Termination

You may stop using the Service at any time. We may suspend or terminate access if you breach these Terms or if required to protect the Service or other users. Upon termination, your right to use the Service ends; certain provisions survive termination.

10. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide notice through the Service or by email. Your continued use after changes take effect constitutes acceptance.

11. Contact

Questions about these Terms? Contact us at legal@certivar.com.